Fathom vs Fireflies.ai: Which Is Better in 2026?

Fathom is an AI notetaker that automatically records, transcribes and summarizes your video calls so you can stay present in the meeting instead of scrambling to take notes. Used across more than 300,000 companies and now part of Superhuman, it turns every call into searchable transcripts, clean summaries and ready-to-action next steps.

What is Fathom?

Fathom joins (or, bot-free, quietly captures) your meetings and produces an instant transcript and summary the moment the call ends. From there you can search across every past conversation, extract action items, and sync the results straight into your CRM and other tools — so the knowledge from a meeting doesn't evaporate the minute it's over.

Who it's for

Fathom serves both individuals who simply want to stop taking manual notes and teams across sales, customer success, marketing, operations, HR and product. For customer-facing teams especially, automatic call capture and CRM syncing remove a tedious, error-prone chore and make sure details actually get logged.

Key features

• Automatic transcription and instant post-call summaries
• "Ask Fathom" search across all your past conversations
• AI Scorecards for real-time coaching and performance metrics
• AI-extracted action items and next steps
• Topic monitoring with alerts for critical moments
• Bot-optional recording that respects meeting preferences
• Integrations with Slack, Salesforce, HubSpot, Notion, Asana and more
• Access via ChatGPT and Claude, plus a public API and MCP support

Be present, not a scribe

Fathom's whole promise is attention. Because it captures and summarizes automatically, you can actually listen and engage rather than typing notes — the company says 95% of users report staying fully present, and that Fathom saves about 38 minutes per meeting on average. For anyone whose day is back-to-back calls, that reclaimed focus and time is the core benefit.

Turn conversations into action

A recording only matters if it drives follow-through. Fathom extracts action items and next steps automatically, and "Ask Fathom" lets you query across every meeting to pull out what was decided or promised. The company frames this as getting from insight to action roughly three times faster — useful whether you're chasing sales next steps or reconstructing a decision weeks later.

Coaching and CRM on autopilot

For teams, Fathom adds two big wins. AI Scorecards surface coaching metrics so managers can improve rep performance based on what actually happens on calls, and automatic syncing pushes summaries and notes into Salesforce, HubSpot and other tools without manual data entry. That keeps the CRM current and turns raw call data into structured, usable team knowledge.

Works with the tools you already use

Fathom fits into an existing stack rather than replacing it. It integrates with Slack, Salesforce, HubSpot, Notion, Asana, Gmail, Zoom, Google Meet and Microsoft Teams, and offers access through ChatGPT and Claude plus a public API and MCP support. That breadth means meeting insights flow into wherever your team already works — a summary in Slack, next steps in Asana, notes on the CRM record — instead of sitting in yet another isolated app.

Why choose Fathom

For individuals and teams who want accurate meeting notes without lifting a finger — plus searchable transcripts, action items and CRM syncing — Fathom is a leading choice. Its bot-optional capture, strong integrations, coaching scorecards and compliance credentials (SOC 2 Type II, GDPR, HIPAA) make it a dependable way to stay present in meetings and still capture everything that matters.

Fireflies.ai is an AI meeting assistant that automatically joins your calls, records and transcribes the conversation, and generates summaries and action items — then syncs everything to the tools your team already uses. For teams that live in meetings, the work of capturing notes, remembering decisions, and following up on action items is a constant drain, and important details slip through the cracks. Fireflies handles all of it automatically, turning every meeting into a searchable, organized record without anyone having to take notes by hand.

The assistant connects to your calendar and video conferencing tools, joins meetings on its own, and produces accurate transcripts that identify speakers. Its AI then generates concise summaries highlighting key points, decisions, and action items, so you get the gist of an hour-long call in moments. Powerful search lets you find anything across all your past meetings, and you can review specific topics across calls. Crucially, Fireflies integrates with CRMs, project tools, and collaboration apps, automatically pushing notes and insights where they belong — for example logging customer-call details straight into a CRM — so the value of each conversation isn't lost.

Fireflies.ai is used by sales teams, customer success, recruiters, managers, and any team that wants to capture and act on what happens in meetings without manual note-taking. The value is time saved and nothing falling through the cracks: meetings become automatically documented, summarized, and actionable, with key information flowing into the right systems. This improves follow-through, accountability, and knowledge sharing across a team. For organizations that run on meetings and want every call to be reliably captured, understood, and connected to their workflow, Fireflies.ai offers a powerful, automated assistant that turns conversations into organized, useful records.