ADL Connect

ADL Connect is a Salesforce-native integration platform designed to connect Salesforce with engineering, IT service management, and customer support systems.
Organizations often manage customer information in Salesforce while engineering teams work in Jira or Azure DevOps and IT teams operate through ServiceNow or Xurrent. Without integration, teams can end up manually copying information, chasing status updates, duplicating records, and losing visibility across the customer-to-resolution lifecycle.
ADL Connect creates a connected workflow between these systems through secure, bi-directional synchronization.
Depending on the connected platform, organizations can synchronize records, work items, incidents, tickets, comments, attachments, statuses, priorities, and custom fields.
ADL Connect is designed to operate natively within the Salesforce environment, with configurable field mapping and security controls. It helps support, engineering, product, sales, andIT teams maintain shared visibility without constantly switching between systems.
Supported integrations include Jira, Azure DevOps, ServiceNow, Zendesk, and Xurrent.

What problem it solves

ADL Connect eliminates the operational gap between Salesforce and the systems used by engineering, IT, and support teams. It reduces manual data entry, duplicate ticket creation, delayed status communication, and fragmented customer-to-engineering visibility by synchronizing relevant information across connected platforms.