DevRev

DevRev is an AI-native platform that aims to connect the two ends of a software company that are too often disconnected: the customers using a product and the developers building it. Founded by a former co-founder of Nutanix, DevRev brings customer support, product management and software development into one unified system, so that customer feedback, issues and needs flow directly to the teams who can act on them — closing the loop between what users experience and what gets built.

The platform combines capabilities that usually live in separate tools: a modern support and ticketing system for handling customer issues, product and issue tracking for engineering and product teams, and a shared data model that links customer conversations to the work being done. This means a support ticket can connect to the engineering issue that resolves it, product teams can see real customer demand behind feature requests, and developers stay closer to the people their work affects — fostering the kind of customer-centricity that's easy to preach but hard to operationalize.

AI is woven throughout DevRev, helping with support automation, surfacing insights from customer interactions, assisting agents and developers, and analyzing the connections between customer needs and product work. This reflects a belief that AI can finally bridge the long-standing gap between customer-facing and product-building teams. DevRev is aimed at SaaS and technology companies that want to break down silos between support, product and engineering and build with a tight feedback loop to their users. For organizations that believe staying close to customers is a competitive advantage — and want a single, AI-powered platform that links support, product and development around the customer — DevRev offers an ambitious and modern approach to running a software business.