Mailchimp

Mailchimp is one of the best-known email and SMS marketing platforms in the world — a tool that lets businesses build an audience, create campaigns, automate their marketing and measure the results, all without a steep learning curve. Part of the Intuit family, it's used by everyone from tiny startups to brands like Spotify and Canva.

What Mailchimp is

Mailchimp combines audience management, campaign creation, marketing automation and analytics in one platform. You collect and segment contacts, design emails (and SMS) with customizable templates, set up automated workflows that send the right message at the right time, and track how it all performs — with AI now helping generate content and predict which segments to target.

Who it's for

Mailchimp serves small businesses and startups, ecommerce retailers, professional-services firms, non-profits, restaurants and mid-market companies. Its ease of use makes it especially popular with smaller teams that need effective marketing without hiring specialists, while its depth still serves larger organizations.

What it offers

• Email campaign creation with customizable templates
• SMS marketing (add-on)
• Marketing automation workflows
• Audience segmentation and built-in CRM
• A/B and multivariate testing
• Generative AI for content and predictive segmentation
• Popup form builders and Canva integration
• 300+ integrations (Shopify, WooCommerce, Salesforce, WordPress, Zapier)

Marketing minus the learning curve

Mailchimp's enduring appeal is accessibility — it's built so a non-marketer can put together a professional campaign quickly. Customizable templates, a straightforward interface and Canva integration mean you don't need design skills, and the platform's own tagline, "marketing minus the learning curve," captures why it became the default for so many small businesses taking their first steps into email marketing.

Automation that does the timing for you

Beyond one-off sends, Mailchimp's automation is where a lot of its value lives. You can set up workflows — welcome series, abandoned-cart reminders, re-engagement campaigns — that trigger automatically based on customer behavior, so the right message goes out at the right moment without manual effort. Combined with segmentation and predictive AI, that lets even a small team run sophisticated, personalized marketing on autopilot.

Connected to your whole stack

Mailchimp isn't an island — it connects to 300+ apps across ecommerce (Shopify, WooCommerce, Square), CRM (Salesforce), design (Canva), web platforms (WordPress, Wix), social media and more. For an online store especially, that means purchase and customer data can flow into Mailchimp to power targeted, automated campaigns. Being developer-friendly with API access and webhooks, it also fits more custom setups.

Test, learn and improve

Mailchimp helps you get better over time rather than sending blindly. Built-in A/B and multivariate testing let you compare subject lines, content and send times to see what actually drives opens and clicks, while its analytics and reporting dashboards give clear insight into audience growth and conversion funnels. Predictive segmentation then uses that data to suggest which contacts to target. For a small team, that closed loop of testing and measuring means each campaign can outperform the last without needing a dedicated analyst.

Support when you need it

Mailchimp doesn't leave you entirely on your own as you scale. Higher tiers include dedicated support and personalized onboarding, and expert services — including data-migration assistance for moving from another platform — help teams get set up correctly. For a business making email marketing a serious channel, having real help available (rather than only documentation) lowers the risk of the whole effort stalling on a technical snag.

Why choose Mailchimp

For businesses that want approachable yet capable email and SMS marketing, Mailchimp is a proven, popular choice. Its easy campaign creation, powerful automation, segmentation and AI features, and huge integration ecosystem — backed by a free tier, a 4.5-star rating across tens of thousands of reviews, and Intuit's resources — make it a practical way to grow and engage an audience, whether you're sending your first newsletter or running mature, automated marketing.