TraceUX

TraceUX is a free, self-hosted session replay and user feedback platform for developers, SaaS founders, and product teams. It brings website session recordings, contextual feedback, support tickets, product announcements, and debugging information together so teams can understand user problems and improve their web applications.
Session replay lets you watch how visitors navigate your website, interact with interfaces, and encounter confusing workflows. TraceUX reconstructs sessions from browser events rather than recording video. Page paths, activity markers, and visitor identity help teams investigate what happened before a user reported an issue. Sensitive-field masking and configurable retention settings give teams control over the information they collect and keep.
When a recording needs further investigation, teams can export session evidence for an AI coding agent such as Claude or Codex. The export provides context for attempting to reproduce the recorded flow in the original application’s codebase, helping developers move from a vague bug report toward a reproducible issue.
TraceUX also collects feedback directly inside your product. Teams can use star ratings, NPS-style questions, and custom feedback campaigns to hear from users while their experience is still fresh. Threaded support tickets connect conversations with the originating page and session, giving developers useful context without repeatedly asking users to explain every step.
A single Help & updates widget combines feedback, support, and product announcements. Teams can publish release updates and track reads, likes, and comments for each announcement, keeping users informed and gathering reactions to new features.
For technical investigations, TraceUX includes browser logs, service logs, and backend performance measurements. Slack Webhooks can notify your team about new support tickets, selected logs, custom events, and system-health thresholds.
TraceUX runs as a single Go binary with embedded SQLite, reducing the number of services needed for deployment. Session data stays on infrastructure you control. There is no required SaaS subscription, per-seat charge, or vendor-enforced session quota; practical capacity depends on your server resources, storage, and retention settings.
For teams searching for free session replay software, a self-hosted Hotjar alternative, or a way to connect user feedback with debugging, TraceUX offers a focused toolkit. It is particularly suited to small technical teams that want control over their data and can manage their own hosting.

What problem it solves

Teams often receive bug reports such as “the button doesn’t work” without enough information to reproduce the problem. Website metrics can show that users leave, but may not explain what they experienced.
TraceUX connects session replay, browser logs, user feedback, and support conversations to help teams investigate those issues. Developers can review the user’s flow, examine technical context, and export evidence for an AI coding agent to attempt a local reproduction.
Its self-hosted deployment also helps teams avoid vendor-enforced recording quotas and keep session data on their own infrastructure. Feedback, support, and release announcements share one widget, reducing the need for separate tools.

Alternatives & competitors

Alternatives include Hotjar, Microsoft Clarity, Smartlook, FullStory, LogRocket, Mouseflow, and OpenReplay.