HubSpot vs Mailchimp: Which Is Better in 2026?
A side-by-side comparison of HubSpot and Mailchimp — what each does, who it's best for, and how to choose between them.
Quick verdict
HubSpot is a sales & crm tool and Mailchimp is a seo & marketing tool — they're built for different jobs, so start with the problem you're solving. Pick HubSpot if you want CRM, marketing and sales tools that grow with your business. Pick Mailchimp if you want The all-in-one marketing platform that made email marketing accessible to businesses of every size.
HubSpot
CRM, marketing and sales tools that grow with your business.
- Category
- Sales & CRM
- Rating
- Not yet rated
- Best for
- CRM, marketing automation, sales
Mailchimp
The all-in-one marketing platform that made email marketing accessible to businesses of every size.
- Category
- SEO & Marketing
- Rating
- Not yet rated
- Best for
- email marketing, newsletters, automation
| At a glance | HubSpot | Mailchimp |
|---|---|---|
| What it is | CRM, marketing and sales tools that grow with your business. | The all-in-one marketing platform that made email marketing accessible to businesses of every size. |
| Category | Sales & CRM | SEO & Marketing |
| Type | Software | Software |
| Best for | CRM, marketing automation, sales | email marketing, newsletters, automation, small business |
What is HubSpot?
HubSpot brings CRM, marketing automation and sales pipelines together in one connected platform.
What is Mailchimp?
Mailchimp is one of the best-known email and SMS marketing platforms in the world — a tool that lets businesses build an audience, create campaigns, automate their marketing and measure the results, all without a steep learning curve. Part of the Intuit family, it's used by everyone from tiny startups to brands like Spotify and Canva.
What Mailchimp is
Mailchimp combines audience management, campaign creation, marketing automation and analytics in one platform. You collect and segment contacts, design emails (and SMS) with customizable templates, set up automated workflows that send the right message at the right time, and track how it all performs — with AI now helping generate content and predict which segments to target.
Who it's for
Mailchimp serves small businesses and startups, ecommerce retailers, professional-services firms, non-profits, restaurants and mid-market companies. Its ease of use makes it especially popular with smaller teams that need effective marketing without hiring specialists, while its depth still serves larger organizations.
What it offers
- Email campaign creation with customizable templates
- SMS marketing (add-on)
- Marketing automation workflows
- Audience segmentation and built-in CRM
- A/B and multivariate testing
- Generative AI for content and predictive segmentation
- Popup form builders and Canva integration
- 300+ integrations (Shopify, WooCommerce, Salesforce, WordPress, Zapier)
Marketing minus the learning curve
Mailchimp's enduring appeal is accessibility — it's built so a non-marketer can put together a professional campaign quickly. Customizable templates, a straightforward interface and Canva integration mean you don't need design skills, and the platform's own tagline, "marketing minus the learning curve," captures why it became the default for so many small businesses taking their first steps into email marketing.
Automation that does the timing for you
Beyond one-off sends, Mailchimp's automation is where a lot of its value lives. You can set up workflows — welcome series, abandoned-cart reminders, re-engagement campaigns — that trigger automatically based on customer behavior, so the right message goes out at the right moment without manual effort. Combined with segmentation and predictive AI, that lets even a small team run sophisticated, personalized marketing on autopilot.
Connected to your whole stack
Mailchimp isn't an island — it connects to 300+ apps across ecommerce (Shopify, WooCommerce, Square), CRM (Salesforce), design (Canva), web platforms (WordPress, Wix), social media and more. For an online store especially, that means purchase and customer data can flow into Mailchimp to power targeted, automated campaigns. Being developer-friendly with API access and webhooks, it also fits more custom setups.
Test, learn and improve
Mailchimp helps you get better over time rather than sending blindly. Built-in A/B and multivariate testing let you compare subject lines, content and send times to see what actually drives opens and clicks, while its analytics and reporting dashboards give clear insight into audience growth and conversion funnels. Predictive segmentation then uses that data to suggest which contacts to target. For a small team, that closed loop of testing and measuring means each campaign can outperform the last without needing a dedicated analyst.
Support when you need it
Mailchimp doesn't leave you entirely on your own as you scale. Higher tiers include dedicated support and personalized onboarding, and expert services — including data-migration assistance for moving from another platform — help teams get set up correctly. For a business making email marketing a serious channel, having real help available (rather than only documentation) lowers the risk of the whole effort stalling on a technical snag.
Why choose Mailchimp
For businesses that want approachable yet capable email and SMS marketing, Mailchimp is a proven, popular choice. Its easy campaign creation, powerful automation, segmentation and AI features, and huge integration ecosystem — backed by a free tier, a 4.5-star rating across tens of thousands of reviews, and Intuit's resources — make it a practical way to grow and engage an audience, whether you're sending your first newsletter or running mature, automated marketing.
Key differences at a glance
- Purpose: HubSpot is CRM, marketing and sales tools that grow with your business. Mailchimp, by contrast, is The all-in-one marketing platform that made email marketing accessible to businesses of every size.
- Category & type: HubSpot is Sales & CRM, while Mailchimp is SEO & Marketing, and both are offered as software.
- Best suited for: HubSpot leans toward CRM, marketing automation, sales, whereas Mailchimp leans toward email marketing, newsletters, automation.
- Community rating: HubSpot is not yet rated vs Mailchimp is not yet rated. Ratings are community-submitted and change over time.
HubSpot vs Mailchimp: which should you choose?
HubSpot (Sales & CRM) and Mailchimp (SEO & Marketing) are built for different jobs, so think first about which problem you're solving. Choose HubSpot if you want CRM, marketing and sales tools that grow with your business. Choose Mailchimp if you want The all-in-one marketing platform that made email marketing accessible to businesses of every size.The smartest move is to try each one's free tier or trial on a real task — that's the fastest way to feel the difference and pick the tool you'll actually stick with.
Frequently asked questions
Is HubSpot better than Mailchimp?
It depends on what you need. HubSpot is CRM, marketing and sales tools that grow with your business. Mailchimp is The all-in-one marketing platform that made email marketing accessible to businesses of every size. They serve different needs (Sales & CRM vs SEO & Marketing), so compare them against your specific use case.
What's the main difference between HubSpot and Mailchimp?
HubSpot focuses on CRM, marketing and sales tools that grow with your business. while Mailchimp focuses on The all-in-one marketing platform that made email marketing accessible to businesses of every size. Read the full breakdown above and check each tool's site for current features and pricing.
Can I use both HubSpot and Mailchimp?
In many cases, yes — teams often use complementary tools together. Whether it makes sense depends on overlap in functionality and your budget. Try the free tier or trial of each to see how they fit your stack before committing.
Which is cheaper, HubSpot or Mailchimp?
Pricing changes often, so check each tool's pricing page for the latest. Many tools offer a free tier or trial, which is the best way to evaluate value for your specific usage before you pay.