Birdeye

Birdeye is a comprehensive reputation management and customer experience platform that helps businesses collect reviews, manage their online presence, gather customer feedback and communicate with customers. Used by local businesses and multi-location brands alike, it focuses on helping companies build a strong online reputation and turn customer experience into growth.

Reviews and reputation management

At its core, Birdeye automates collecting reviews across Google, Facebook and many other sites, sending requests to customers at the right moment so more of them leave feedback. It then helps you monitor and respond to reviews from one dashboard, and showcase them. Since reviews heavily influence which local business a customer chooses, growing and managing them is central to Birdeye's value.

Listings and online presence

Birdeye helps businesses manage their listings across the web, keeping information like hours and address accurate and consistent everywhere. For multi-location businesses especially, this consistency is important for local search visibility and for customers finding correct information.

Messaging and customer interaction

The platform centralises customer messaging across channels — text, webchat, social and more — so businesses can respond quickly from one inbox, and includes webchat to convert website visitors. Fast, convenient communication improves both customer experience and conversion of leads into customers.

Surveys, insights and more

Birdeye offers surveys and feedback tools to understand customer sentiment, plus analytics and insights to help businesses improve. It also includes referral and marketing features, positioning it as a broad customer-experience platform rather than just reviews.

Who it's for

Birdeye is well-suited to local businesses and multi-location brands that want to build and manage their online reputation, keep listings accurate, gather feedback and communicate with customers — all from one platform.

For a business that wants to turn reviews, listings, feedback and messaging into a strong reputation and better customer experience, Birdeye is a comprehensive, capable choice.

Why businesses choose Birdeye

Birdeye appeals to local businesses and multi-location brands because it treats reputation as a complete system rather than just review collection. By automating review requests across many sites, managing listings for accuracy, centralising customer messaging, and gathering feedback through surveys, it gives businesses end-to-end control over how they appear and how they interact with customers online. For multi-location operations especially, keeping listings consistent and reputation strong across every site is both important and hard to do manually, and Birdeye's centralised dashboard makes it manageable. Since reviews and online presence heavily influence which business customers choose, and fast messaging influences whether leads convert, Birdeye's combination directly supports growth. For a business — particularly one with multiple locations — that wants to build a strong reputation, keep its online presence accurate, understand customer sentiment and communicate effectively, Birdeye is a comprehensive customer-experience platform that ties it all together.