The Best Delighted Alternatives in 2026
Tolodora Editorial Team
Independent software reviews for founders and small businesses.
Quick answer
The best Delighted alternatives in 2026 are SurveySparrow, Survicate and Zonka Feedback. SurveySparrow is our top overall pick, best for teams that want a dedicated, omnichannel CX platform. See the full ranked comparison below.
Delighted has been discontinued. Its parent company, Qualtrics, sunset the product on June 30, 2026, which means teams that relied on Delighted for NPS, CSAT and customer-feedback surveys need a new tool — and a plan to move their historical data before access disappears for good. The good news is that the feedback-survey market is mature, and several alternatives match or beat what Delighted offered, often with more depth on the “why” behind a score.
Below are the six best Delighted alternatives for 2026, from dedicated CX/NPS platforms to flexible all-round survey tools. We weighed how closely each replaces Delighted's core NPS workflow, how easy migration is, and price. If your needs are broader than feedback surveys, our Typeform alternatives and Jotform alternatives guides compare the general-purpose form builders in more depth.
Pricing below is entry list pricing as published by each vendor; survey tools change plans often, so confirm the current figure (and whether NPS features sit on the tier you need) before committing a whole feedback program.
| Tool | Starts at | Free plan | Best for |
|---|---|---|---|
| SurveySparrow | From $19/mo | Free trial | Teams that want a dedicated, omnichannel CX platform |
| Survicate | Free; paid from $99/mo | Yes | Product and marketing teams wanting in-app feedback |
| Zonka Feedback | From $49/mo | Free trial | Teams that want serious NPS depth and reporting |
| Typeform | From $25/mo | Yes | Teams that prioritise survey design and response rates |
| SurveyMonkey | From $30/mo | Yes (limited) | Teams that want a proven, flexible all-rounder |
| Jotform | Free; paid from $34/mo | Yes | Budget-conscious teams that also need general forms |
| Tool | Value | Support | Ease of use | Features | Overall | Best for |
|---|---|---|---|---|---|---|
| SurveySparrow | 7.0 | 8.0 | 9.0 | 9.0 | 8.3 | Teams that want a dedicated, omnichannel CX platform |
| Survicate | 7.0 | 8.0 | 9.0 | 8.0 | 8.0 | Product and marketing teams wanting in-app feedback |
| Zonka Feedback | 7.0 | 8.0 | 8.0 | 9.0 | 8.0 | Teams that want serious NPS depth and reporting |
| Typeform | 7.0 | 8.0 | 10.0 | 7.0 | 8.0 | Teams that prioritise survey design and response rates |
| SurveyMonkey | 7.0 | 8.0 | 9.0 | 8.0 | 8.0 | Teams that want a proven, flexible all-rounder |
| Jotform | 8.0 | 8.0 | 9.0 | 7.0 | 8.0 | Budget-conscious teams that also need general forms |
| # | Tool | Best for | Rating |
|---|---|---|---|
| 1 | SurveySparrow | Teams that want a dedicated, omnichannel CX platform | 4.1/5 |
| 2 | Survicate | Product and marketing teams wanting in-app feedback | 4.0/5 |
| 3 | Zonka Feedback | Teams that want serious NPS depth and reporting | 4.0/5 |
| 4 | Typeform | Teams that prioritise survey design and response rates | 4.0/5 |
| 5 | SurveyMonkey | Teams that want a proven, flexible all-rounder | 4.0/5 |
| 6 | Jotform | Budget-conscious teams that also need general forms | 4.0/5 |
SurveySparrow
- Pricing
- 7.0/10
- Functionality
- 9.0/10
- Ease of use
- 9.0/10
- Support
- 8.0/10
What I like
Conversational, omnichannel surveys with proper NPS, CSAT and CES dashboards — the closest full CX replacement.
Best for
Teams that want a dedicated, omnichannel CX platform
SurveySparrow is the most direct spiritual successor to Delighted for teams that live in NPS and CX. It runs conversational surveys across email, web, SMS and chat, with dedicated NPS/CSAT/CES dashboards, recurring surveys and reputation features. It is more of a full CX platform than Delighted was, which means a touch more to learn, but for teams that want to keep running structured feedback programs it is the most complete move. It also published a Delighted migration guide, so onboarding help is available.
Survicate
- Pricing
- 7.0/10
- Functionality
- 8.0/10
- Ease of use
- 9.0/10
- Support
- 8.0/10
What I like
Fast to launch NPS and in-product surveys, with strong integrations into tools you already use.
Best for
Product and marketing teams wanting in-app feedback
Survicate is a clean, fast way to run NPS, CSAT and in-product micro-surveys, and it integrates well with the CRM, analytics and support tools teams already run. It is especially strong for product and marketing teams that want to trigger surveys at specific moments in the user journey and pipe responses into their stack. The free plan is handy for getting started, with paid tiers scaling into higher response volumes and more advanced targeting.
Zonka Feedback
- Pricing
- 7.0/10
- Functionality
- 9.0/10
- Ease of use
- 8.0/10
- Support
- 8.0/10
What I like
Deep, multi-channel NPS and CX measurement with granular reporting — and a dedicated Delighted migration path.
Best for
Teams that want serious NPS depth and reporting
Zonka Feedback is one of the most NPS-focused options here, with multi-channel surveys (email, SMS, web, kiosk, in-app), detailed segmentation and reporting, and close-the-loop workflows for acting on detractors. It courted Delighted users directly with migration content, so moving over is well-supported. If your priority is measuring and operationalising NPS/CSAT rigorously rather than running occasional surveys, Zonka gives you more depth than the lighter tools.
Typeform
- Pricing
- 7.0/10
- Functionality
- 7.0/10
- Ease of use
- 10.0/10
- Support
- 8.0/10
What I like
Beautiful, high-completion-rate surveys that people actually enjoy finishing.
Best for
Teams that prioritise survey design and response rates
Typeform is the choice when the experience of the survey matters as much as the data. Its one-question-at-a-time, conversational format drives higher completion rates, and it is a joy to build with. It can run NPS surveys and has solid logic and integrations, though it is a general survey tool rather than a dedicated CX/NPS platform, so you will lean on integrations for deep NPS analytics. For brand-conscious teams that want gorgeous, high-response surveys, it is the standout.
SurveyMonkey
- Pricing
- 7.0/10
- Functionality
- 8.0/10
- Ease of use
- 9.0/10
- Support
- 8.0/10
What I like
The trusted, do-everything survey platform with NPS templates and a huge integration ecosystem.
Best for
Teams that want a proven, flexible all-rounder
SurveyMonkey is the safe, well-known generalist: it does NPS via templates, handles every other survey type you will ever need, and plugs into just about everything. It is not a specialised CX platform like SurveySparrow or Zonka, but its breadth, reliability and brand recognition make it an easy internal sell. For a team that wants one flexible survey tool to cover feedback and much more, it remains a dependable pick.
Jotform
- Pricing
- 8.0/10
- Functionality
- 7.0/10
- Ease of use
- 9.0/10
- Support
- 8.0/10
What I like
Enormous template library and generous free tier make it the most flexible, budget-friendly option.
Best for
Budget-conscious teams that also need general forms
Jotform is the value and flexibility play. It has one of the largest template libraries in the category (NPS and feedback forms included), a genuinely useful free tier, and the ability to double as your general form builder for everything from intake to payments. It is less of a dedicated NPS analytics engine than Zonka or SurveySparrow, but if you want broad form-building power plus feedback surveys without a big spend, it is hard to beat on value.
The verdict
If you want the closest full replacement for Delighted's CX workflow, SurveySparrow or Zonka Feedback are the strongest moves, both with migration help. Survicate suits product teams wanting in-app feedback, Typeform wins on survey experience and completion, SurveyMonkey is the trusted all-rounder, and Jotform is the budget-friendly generalist. Whichever you choose, export your Delighted responses and NPS history before access ends.
Whatever you shortlist, run your real work through it for a week before committing — the right tool is the one that quietly disappears and lets you get back to it. And if you build software like this yourself, you can list it on Tolodora free.
Frequently asked questions
Why is Delighted shutting down?
Delighted's parent company, Qualtrics, discontinued the product, sunsetting it on June 30, 2026. Existing users were directed to export their data and migrate to another tool. Confirm any remaining data-export deadlines directly with Qualtrics/Delighted.
What is the closest alternative to Delighted?
For teams focused on NPS and customer experience, SurveySparrow and Zonka Feedback are the closest dedicated replacements, both offering multi-channel NPS surveys and reporting plus published Delighted migration guides.
What is the cheapest Delighted alternative?
Jotform and Survicate both have free tiers to start, and SurveySparrow's entry plan is among the lowest for a dedicated CX tool. Typeform and SurveyMonkey also have free or low-cost starting plans, though NPS-specific features may sit on higher tiers.
How do I migrate my Delighted data?
Export your survey responses, NPS history and contact lists from Delighted before access ends, then import into your new tool. Several alternatives (SurveySparrow, Zonka Feedback) published dedicated Delighted migration guides to make the move smoother — start early so you are not racing a deadline.
Sources & further reading
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