Hiver

Hiver is a help desk and shared inbox tool that works entirely inside Gmail, letting teams manage customer support, shared mailboxes and collaboration without leaving the familiar interface they already use every day. For the many businesses that run on Google Workspace and handle support, sales or operations through shared addresses like support@ or info@, Hiver offers a way to add structure, accountability and collaboration to those inboxes without migrating to a separate, complex help-desk platform.

Because Hiver lives within Gmail, adoption is nearly effortless — there's no new system to learn. It transforms a shared Gmail inbox into a proper team workspace where emails can be assigned to specific team members, given statuses and tags, and tracked to ensure nothing is missed or double-handled. Team members can leave internal notes and collaborate on responses right alongside the email, avoiding messy forwarding and separate chat threads, so everyone has context and customers get consistent answers.

On top of this, Hiver provides the capabilities support teams need: automation and rules to route and organize emails, SLAs and analytics to measure performance and response times, and additional channels and a knowledge base to broaden support beyond email. This combination delivers much of the power of a dedicated help desk while keeping the simplicity and comfort of Gmail. It's especially popular with small and mid-sized teams in customer support, operations, finance and IT who manage shared inboxes and want better organization without the overhead of heavyweight tools. For Google Workspace users who want to handle shared inboxes and support collaboratively, efficiently and accountably — all within the inbox they already know — Hiver offers an elegant, practical and easy-to-adopt solution.