ServiceTitan

ServiceTitan is a comprehensive, enterprise-grade field service management platform built specifically for home and commercial service businesses — including HVAC, plumbing, electrical, garage door, chimney and other trades. It's designed to run the entire operation of a growing contracting company, connecting the office, the field technicians and the customer in one system.

Scheduling and dispatch

ServiceTitan gives dispatchers a real-time view of the whole day, making it easy to schedule jobs and send the right technician to the right call. Smart dispatching, capacity planning and a clear board help busy shops handle high call volumes, minimise drive time and keep techs productive. Customers receive appointment confirmations and notifications, improving the experience and cutting missed visits.

Sales, quoting and payments in the field

Technicians use a mobile app to see job details, customer history and equipment records on site. They can build professional, tiered good/better/best estimates with photos, present them to the customer, and close the sale on the spot — often with integrated financing for larger jobs like system replacements. Invoicing and payment collection happen in the field, so contractors get paid faster.

Marketing, reporting and integrations

Beyond operations, ServiceTitan includes marketing and reporting tools that tie advertising spend to booked revenue, so owners can see which campaigns actually generate jobs. Detailed dashboards track revenue, technician performance, membership sales and more. The platform also manages service agreements and maintenance memberships, which drive recurring revenue, and it integrates with accounting systems like QuickBooks to keep the books in sync.

Who it's for

ServiceTitan is aimed at established and scaling home-service contractors that have outgrown simpler tools and want an all-in-one platform to run dispatch, sales, marketing, financing and reporting at volume. It's a robust, feature-deep system — more powerful (and typically more of an investment) than lightweight field service apps — which makes it especially popular with multi-truck operations focused on serious growth.

For a contracting business that treats field service as a real, data-driven operation and wants to maximise revenue per technician, ServiceTitan is one of the industry's leading platforms.

Getting started and support

Because ServiceTitan is a comprehensive platform, onboarding is a guided process: the company works with contractors to configure their services, pricing, dispatch rules, memberships and reporting to match how the business operates. This investment in setup pays off in a system that connects office and field seamlessly and surfaces the data owners need to make decisions. ServiceTitan also provides ongoing support, training and a large community of home-service professionals sharing best practices. For contractors committed to scaling, it's less a simple app and more an operating system for the whole business — which is why many of the industry's fastest-growing companies run on it.